Privacy Policy
This Privacy Policy explains how Sparkle Space handles personal data in connection with its move-in and move-out cleaning services and related website use.
Data We Collect
We may collect contact details, property and access information, booking preferences, service instructions, condition photos if provided, payment-related records, and communication content. For move-in and move-out cleaning, we may also process information about the property size, scope of work, timing, and completion handover.
How We Collect Data
We receive personal data from inquiry forms, phone calls, email messages, and other booking communications. We may also obtain information from condition photos, appointment arrangements, payment records, and notes created during the cleaning visit or completion handover.
Types of Cookies
Cookies may include session cookies that support navigation, preference cookies that remember settings, and limited analytics or performance cookies that help us understand site use. We do not rely on cookies to collect more information than is needed for the website to function and to improve its reliability.
Cookie Controls
You may manage cookies through your browser controls and, where available, any on-site preference tools. Disabling certain cookies may affect form submission, session continuity, or basic site performance.
Contact Information
Use the contact details below for privacy questions, access requests, or complaints about data handling.
How We Use Data
We use personal data to respond to inquiries, review property condition, confirm scope and handover timing, prepare custom quotes, arrange appointments and access, carry out the cleaning visit, complete handover, process payments, maintain records, manage service issues, and meet legal or accounting obligations.
Service Providers
We may share personal data with payment processors, communication tools, website hosting providers, and other operational partners that support booking, administration, and service delivery. These parties are expected to use the information only for the services they provide to us and to protect it under appropriate confidentiality and security obligations.
Legal Disclosure
We may disclose personal data to public authorities, courts, or other parties when necessary to comply with legal obligations, respond to lawful requests, protect our rights, or address safety, fraud, or security concerns.
Subject to applicable law, you may request access to your personal data, correction of inaccurate information, or deletion where retention is no longer justified. You may also object to certain processing or ask us to limit use in appropriate circumstances.
To make a privacy request, use the contact details in this policy and describe the information or action you are seeking. We will review the request and respond within a reasonable period, taking into account legal requirements and the complexity of the matter.
Booking records, communication history, and service notes are retained for a practical period based on the nature of the request, payment handling, dispute management, and legal or accounting requirements. When data is no longer needed, it is deleted, anonymised, or otherwise handled in a secure manner.
The updated version will apply from the date it is posted unless a different effective date is stated. Where a change is material, we will take reasonable steps to draw attention to it through the website or other suitable communication channels.